AT CLOUDWARE, WE’RE KIND OF OBSESSED WITH…
DIGITAL
TRANSFORMATION
EXPERIENCE
Yesterday’s technology can’t solve tomorrow’s problems. Cloudware harnesses the power of innovative conversational platforms equipped with Cloud Capabilities, Artificial Intelligence, Automation and Data Analytics.
EXPERIENCE
TRANSFORMATION
EXPERIENCE
You won’t have to do it alone. Cloudware provides diversified customer experience consultancy services every step of the way to help you tailor your solutions and optimize your investment to enhance your employee and customer experiences without added cost or effort.
TRANSFORMATION
TRANSFORMATION
TRANSFORMATION
You need a cloud makeover and fast. Cloudware helps you achieve resilient delivery, scalability, location independence, rapid deployments, system integrations, automation and continuous upgrades with minimum cost.
You’ll love the new you!
This is what our Partnership looks like…
Cloudware combines decades of Customer Experience Consultancy practice with the most innovative omnichannel cloud contact center, automation and analytics solutions to be your single source of implementation, integration, and optimization.
Digital Experience Transformation has never been easier or more affordable.
services
Digital Customer Experience
Customer Experience Advisory
Customer Experience Advisory
Transforming your customer interactions to cloud-based platforms provides rapid deployment, new functions and features, greater security, high flexibility and scalability, ease of administration, effortless upgrades, less downtime, lower cost, and much more.
Simply put, a cloud-based platform strengthens your customer and employee experiences. The benefits of cloud contact center solutions are proven with the higher adoption rate year over year. Cloudware focuses on customer engagement, employee engagement, AI and knowledge management, automation and analytics solutions to help you create new personalized customer journeys.
It’s time to assess your current total experience and imagine how much better it could be tomo
Customer Experience Advisory
Customer Experience Advisory
Customer Experience Advisory
The quality of a customer experience is defined by the customer's perceived value. That value is based on multiple interactions across all touchpoints, channels, people, and processes over time.
At Cloudware, we have the expertise and practical insight to guide you through your entire transformation journey. We evaluate where your organization stands in the experience maturity model and we define strategies to create a transformational roadmap.
We help you design your CX transformation strategy to deliver the experiences your customers expect so you can increase loyalty and grow your business.
Digital Customer Experience
Customer Engagement
AI and Knowledge Management
Customer Engagement
Connected Digital Channels, Social Media integration, Omnichannel routing, Self-services and Outbound solutions
Employee Engagement
AI and Knowledge Management
Customer Engagement
Remote Work, Mobile Agent and Desktop, Co-Browse and Screen Share, Voice Recording, Screen Capture, Quality Management (QM), Workforce Management (WFM) and Performance Management solutions
AI and Knowledge Management
AI and Knowledge Management
AI and Knowledge Management
Predictive Web Customer Engagement, Agent Assisted Services, Virtual Agent and Knowledge Management solutions
Automation
Analytics and Insights
AI and Knowledge Management
Chatbot, Voice Bot, Robotics Process Automation (RPA), Application development and integration services
Analytics and Insights
Analytics and Insights
Analytics and Insights
Customer Feedback Management, Customer Insights and Interaction Analytics solutions
Customer Experience Advisory
CX Assessment
Measurements and Insights
Build a CX Business Case
As your business matures, adding new processes, channels, resources and tools is essential to support growth and maintain efficiency. Unfortunately, your growing business means new layers of complexity and possible gaps in delivering the experiences your customers and employees deserve.
In order to avoid these growing pains, you need to evaluate your businesses Experience Management capabilities to gauge how well your organization performs during maturation.
Build a CX Business Case
Measurements and Insights
Build a CX Business Case
To win executive attention, ensure your customer experience (CX) business case has the $ sign attached to the initiative. Ultimately, connecting economic value (revenue growth, reduced cost and increased profitability) to your CX initiatives is essential to keep the CX practice strong in your organization.
Building a business case is a standard to any new project and product; what is unique in CX business cases is that they tie the improvements to actual economic values. But if your CX initiative doesn’t pay off as promised, your CX practice may be reduced in importance or eliminated.
Measurements and Insights
Measurements and Insights
Measurements and Insights
What gets measured gets done. The set of metrics you use needs to align with what you are trying to achieve or improve, and with your organization's operating model.
As an extended service to Voice of the Customer, we partner with you to comprehensively evaluate your customer experience (CX) metrics and customer data strategy to accurately measure ROI improvements and show the value and power of customer data-driven decisions.
Net Promoter System
Voice of the Customer
Measurements and Insights
Establish, operationalize and drive customer centricity at your organization and bring both customer and employee voices into the decision-making process to drive alignments and create accountabilities. The Net Promoter System (NPS System) focuses on leadership and employee engagement, drives tactical and strategic improvements and connects financial, loyalty, and operational metrics for driving value.
The NPS System is a framework and set of best practices that help your organization engage employees with customer feedback, deliver better experiences to customers and generate value to customers and shareholders. We help you set up or enhance your NPS System that fits your culture and values.
Voice of the Customer
Voice of the Customer
Voice of the Customer
Providing excellent Customer Experience means meeting your customer’s needs, exceeding their expectations and delivering the best products or services. In order to do that, you need to capture the Voice of the Customer (VoC) at every touch-point of their journey.
We work with you to evaluate, design and execute your Voice of the Customer program and coordinate your efforts to ensure you're listening to the right customer at the right time and in the right place.
This will enable you to grow your business by ensuring you're investing in the most impactful improvements to increase your customer loyalty.
Journey Mapping
Voice of the Customer
Voice of the Customer
To deliver connected, personalized experiences, you need to understand your customer's expectations, behavior and economic values through their interactions with your business. The problem is, it can be difficult to know whether or not you’re delivering the best experiences for each customer. That’s why Journey Mapping is essential.
Journey Mapping focuses on designing experiences that connect with your customers while simultaneously aligning your internal efforts to the areas that matter most.
Most importantly, Journey Maps ensure that the customer is always at the heart of your decisions regarding sales, marketing, support, product, service and innovation.
Contact Us
Transform your digital customer experience today!
Let’s discuss how we can help you begin your Digital Experience Transformation journey!
Cloudware Corp
Cerritos Towne Center, Cerritos, California 90703, United States
Call us at +1-833-777-0131, send us an email info@cloudwareusa.com, or message us.
